STANDARD SHIPPING TIME:
US Shipping Time Estimates
Approx: 7-12 Days
Busy Holiday Seasons: 14- 20 Days
International Shipping Time Estimates
Approx. 7- 18 Days
Busy Season : 14- 20 Days
Please keep in mind delivery times listed above are our best estimate.Orders are often delivered sooner.
OTHER SHIPPING INFORMATION:
- Tracking numbers may or may not be provided depending on the destination of the order. Tracking numbers will be provided once your order has shipped with request.
- You will be responsible for any brokerage or customs duty fees based on your countries customs laws. In most cases any orders under $200 in value (depending on country) will not be required to pay any customs duties etc. **It is the customers responsibility to check with their local customs department for more information on any applicable fees**
Please do not panic if it does not show up immediately, we promise it’s on its way to you 🙂
Please Note:
– Once the item(s) has left our warehouse, Zurusmart is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
– Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond zurusmart’s control.
– For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Cancellation Policy:
We accept a notice to cancel an order or update any changes such as quantity or Shipping Address information as long as your order can still be cancelled from our end. Any request received after will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
Security:
- To protect the security of both our customers and our store, Zurusmart may have to verify payment and order details with the customer before processing / shipping your order. This process could include a request to confirm your Identity and credit card information. We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth processing.
- PENDING PAYMENTS
- ***If you have paid for your order using a PENDING Payment, your order will NOT BE SHIPPED until the payment has been CLEARED and CAPTURED***
- Pending Payments take an additional 10 days to clear. If using this payment method, please add 10 days to your delivery time as we WILL NOT under any circumstances ship any orders until payment has been cleared by PayPal.
- Pending Payments that ARE NOT captured will be cancelled.
Contact Us:
Email us now: support@zurusmart.com
Call us: 1-272-225-9131